Welcome back to KIFL! I have been glad to see all of you again.
As a refresher for Unit 7, here's a video about a front desk clerk. But he's not professional. In fact, he's really unprofessional! How many unprofessional points can you find in this video?
Write down everything he does that is unprofessional. Try to find as many things as you can. Tell me next week what you found!
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